Our Services CCR offers a comprehensive suite of IT support and management services, available on your terms: hourly, project-based or fully managed. Below is a list of our services: Managed IT Support Services (details...) Windows mobile/smartphone deployment and implementation Exchange 2003/2007 migration/deployment Small business server implementation Computer Support Networking (LAN, WAN, Wireless) Web Site Design, Hosting, and Maintenance Email Hosting and Maintenance User Training Programs IT Consulting Managed Security Services Data Backup and Recovery Help Desk Services Programming Services (details...) Computer Support Application Architecture Windows Application Design Web Application Design Specializing in .NET/C# Web Design Services (details...) Website Design and Development  (view Web Galley samples...) Flash Design (view Flash samples...) Template Design Website Support Website Maintenance Managed IT Support Services It's like having your own IT Department without the expensive overhead! We ensure your computers, networks, and security systems are fully operational at all times. Similar to an insurance policy, we provide peace of mind by proactively managing and monitoring your systems. We do not wait until there is a problem. We provide scheduled on-site support and maintenance that includes user training programs to ensure that you get the most from your technology assets and human resources. Our Managed Services pricing is a fixed monthly cost based upon the number of computers covered and level of coverage under your agreement. We are not just covering those computers, but the people using them as well. People are the most important part of the technology equation and adequate training and support ensures the success of this program. CCR's Managed Services are the right choice for companies that either do not have dedicated IT professionals on staff or companies who are looking to augment their IT staff so they may focus on other objectives. These services are designed to eliminate the management burden and "downtime" that can be caused by problems with technology systems and software. The other primary objective of CCR's Managed Services is to help the client gain a keen understanding of the technologies and how to leverage their power through training programs and workflow tools, which will increase productivity and profitability. All CCR Managed Services customers get: Detailed Needs Assessment and Consulting Services Dedicated Account Manager Service Level Guarantees 24/7 Emergency On-Call Support User Training Programs Asset Management Reporting Scheduled Diagnostic "Health Checks" Proactive Systems Monitoring Device Vendor Discounts Hour credits that can be used toward other CCR services CCR Management Lifecycle Needs Assessment The management lifecycle begins with a thorough needs assessment and strategic planning session. We strive to gain a complete understanding of your mission critical systems and processes, and then recommend a comprehensive managed solution. Implementation and Migration The implementation and migration cycle is a very structured process that occurs when the recommended solution involves migrating to new systems or processes. We setup, integrate, and migrate to the new solution in a way that does not impact your productivity. Enterprise User Training The most critical aspect of maximizing your return on investment (ROI) when implementing and migrating to new systems is that the users who interface with those systems know how to get the most out of them. We custom tailor and deliver a user training program for your users and IT staff that is specific to the solution that we implement. Management and Monitoring We perform proactive systems monitoring and maintenance on the systems that we manage. This ensures that problems are taken care of before they impact your productivity and that the systems are always running at peak performance. 24/7 Support and Service Level Guarantee Our online trouble ticketing and telephone support services are available 24 hours a day, 7 days a week to report system failures. Service level guarantees and service level management reports are provided to ensure a very high level of service. System Upgrades and Replacement We closely monitor equipment and IT processes and help you determine when upgrades and replacements are necessary to maintain peak productivity. Our reseller arrangements with market leading vendors allow our customers to take advantage of our price breaks for new equipment. Programming Services It's like having your own Development Staff without the expensive overhead! We build applications to help you get things done! Our Programming Services pricing is a flexible to suit your budget. CCR's Programming Services are the right choice for companies that either do not have dedicated IT professionals on staff or companies who are looking to augment their IT staff so they may focus on other objectives. These services are designed to eliminate the management burden and "downtime" that can be caused by problems with technology systems and software. The other primary objective of CCR's Managed Services is to help the client gain a keen understanding of the technologies and how to leverage their power through training programs and workflow tools, which will increase productivity and profitability. Web Design Services It's like having your own Development Staff without the expensive overhead! We will build your entire website for you! Our Web Design pricing is flexible enough to suit your budget. CCR's Web Design Services are the right choice for companies that either do not have dedicated Web professionals on staff or companies who are looking to augment their IT staff so they may focus on other objectives. These services are designed to eliminate the management burden and "downtime" that can be caused by problems with developing and updating web sites. CCR's other primary objective of its Web Design Services is to help the client gain a keen understanding of the technologies, and to teach the client how to leverage their power through training programs and workflow tools, which will increase productivity and profitability. Click to view Flash sites we have designed.. Click to view our Web Gallery of site designs..